General
Got questions ? We've got answers!
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You can grab your very own personalised discovery set directly from our homepage here. Dive in, complete our quiz and start discovering your next signature scent!
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If you paid for your Personalised Discovery Set. You can redeem the cost of your Discovery Set off a 30ml bottle by entering the email you used for purchase at the checkout.
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Meet our fragrance experts! 👃✨ They’ll create a unique scent profile for you based on your preferences, using the answers from our scent quiz.
Once you take the quiz, we’ll send you a custom fragrance edit tailored just for you. The more you share your thoughts on the scents we send, the better we get at recommending the perfect match. It’s all about discovering new favourites and maybe even your new signature scent!
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We’re here to help! Reach out to us any time:
- Email: charlotte@diemscents.com
- Contact Form: Available on our website
- Live Chat: Chat with us instantly here on the site!
We’ll get back to you faster than you can say “fragrance fan!”
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Right now, we’re 100% online! By cutting out third-party retailers and distributors, we can keep our prices accessible while delivering the highest quality products directly to you. This means no long lines, no in-store hassle—just pure fragrance fun from the comfort of your home.
Our Scents
We don't believe in the one!
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Choosing a fragrance is all about what makes you feel good! It’s personal, and your body chemistry plays a big role in how a scent smells on you. To make it easier, we suggest starting with our Personalised Discovery Set.
You can take our scent quiz which you use to create your own personal edit of five fragrances here.
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Yes, 100%! All of our fragrances are cruelty-free, and we don’t use any animal-derived ingredients. So you can smell great and feel good, too.
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Our fragrances are designed for lasting power, so you’ll smell fabulous all day. While longevity can vary depending on the scent, we suggest applying your fragrance on moisturised skin for the best results. For specific details on each fragrance’s longevity, check out the product page!
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Absolutely! We believe in luxury without compromise. All of our fragrances are crafted by world-class perfumers at a renowned fragrance house, who create scents for some of the most famous brands out there. And here's the kicker: every fragrance we offer is exclusive to DIEM. No price tags holding us back—just the finest quality fragrances we can bring to you!
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Great question! A 30ml bottle should last about 2 to 4 months on average, depending on how often you apply. If you like to use it more generously or apply it daily, it could last closer to 1 to 2 months. But don't worry, you'll be enjoying it every step of the way!
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Yes! All of our fragrances meet the stringent regulations required for cosmetics sold in the UK. We list any known allergens on the label, but if you have sensitive skin, we always recommend testing a sample first. If you’d prefer to avoid direct skin contact, you can also try spraying on an item of clothing—but just a heads up, some fragrances may stain lighter fabrics.
Shipping & Delivery
Timely, trackable delivery for every order
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Good news! Orders placed before 2pm GMT, Monday to Friday, are shipped out the same day and should arrive within 3 - 5 working days. Orders placed after that? No worries, we’ll ship them the next business day.
Shipping details:
- Discovery Sets: Shipped with Royal Mail 48 (untracked) – arriving in 3 - 5 working days.
- 30ml Bottles: Shipped via Yodel’s 24 or 48-hour service. Expect 2 working days for the 24-hour service or 3 working days for the 48-hour service.
- Sample Packs: Shipped with Whistl's 48-hour untracked service – arriving in 3 - 5 working days.
We’re all about getting your scents to you as quickly as possible!
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If you’ve changed your mind or need to make a tweak, shoot us an email at charlotte@diemscents.com as quickly as possible. Please note that we can’t always guarantee changes once the order’s been placed, but we’ll do our best to help.
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We love the idea of going global, but right now, we only offer shipping within the UK. If there’s enough demand, we’ll definitely look into expanding internationally in the future—so stay tuned!
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We want you to love your DIEM fragrance! If you’ve purchased a 30ml bottle directly from us and you’re not in love, we do accept returns within 30 days of delivery. Here’s how it works:
- Contact charlotte@diemscents.com.
- We’ll send you a prepaid return label.
- Return your unused item, with the labels and packaging intact, and we’ll take care of the rest.
Just a heads up: if the item isn’t in re-sellable condition, we might not be able to process your return.
Sustainability
Sustainably sourced, beautifully crafted, consciously delivered
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Yes, we’re committed to making sure all our ingredients are ethically sourced. Sustainability is key to us, and we prioritise working with suppliers who share our values of environmental responsibility and ethical practices.
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We’re on a journey to make our packaging as eco-friendly as possible. While we’re not perfect yet, we’re constantly improving and exploring sustainable options to reduce our environmental footprint. Rest assured, we’re working hard behind the scenes to bring you packaging that’s both gorgeous and kind to the planet.
Subscription
The only scent club that matters
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A DIEM subscription is your personalised fragrance journey, packed with exclusive perks. When you subscribe, you get access to:
- Personalised scent-matching tailored just for you
- A free discovery set to try at home
- Regular deliveries of your favourite 30ml bottles
- Free sample packs every three months to explore new scents
- Exclusive perks like limited edition fragrances, early access to new scents through Diem Labs, and free shipping on all orders.
It’s like having your own fragrance concierge, delivering new scents and surprises right to your door!
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It’s all about you! When you sign up, you’ll answer a few questions about your scent preferences. Our personalised scent-matching service will then recommend fragrances that match your taste.
You can update your preferences anytime, and you’ll regularly receive new samples to help discover scents you may not have thought of yet. -
It’s simple! When you join the DIEM CLUB, you’ll receive a free discovery set (just pay £3.95 for shipping) to try at home.
After 14 days, pick your favourite scent, and we’ll send you a 30ml bottle every three months for just £40. Plus, you'll get a free sample pack every three months—perfect for discovering new fragrances or sticking with your fav.
Need flexibility? No problem! You can pause, skip, or adjust your deliveries anytime to suit your needs.
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Absolutely! You’re in full control. You can pause or skip a month anytime through your DIEM dashboard here and click on the subscription tab.
When you pause, you won’t be charged, and your deliveries will pick up where they left off once you reactivate.
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No hassle here! Just log into your DIEM Dashboard here, go to the subscription management section, and hit cancel. Your subscription will be cancelled right away, and you won’t be billed for future shipments.
If you have a delivery scheduled within 14 days, it’ll still be sent to you unless you cancel before the shipment cut off date. -
We want you to love every scent you get! If you’re not a fan of your latest fragrance, let us know within 14 days. We’ll help you exchange it for something that better fits your vibe, or we can offer you a credit towards your next purchase. We’ve got your back!